Herbaceous Retail Private Limited, a private limited company incorporated under the Companies Act, 2013 and having its registered office at Near Yalamma Temple, Ground Floor, No. 15, 16/2, Yellamma, 1st Cross Road, Konanukunte, Bengaluru, Bengaluru Urban, Karnataka, 560062 (hereinafter referred to as the “HRPL”, “we”, “us”, “our” and terms of similar meaning) has obtained the license and right to use their brand, Deep Rooted.Co, the web-based applications including the website https://shop.deep-rooted.co and its mobile application "Deep Rooted" on Android and iOS app store (collectively referred to as the “Platform”) from Clover Ventures Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Prestige Terraces, 4th Floor, No. 5/1 Union Street (Off Cunningham Road), Bangalore - 560 001 (hereinafter “CVPL”).
TYPE OF INFORMATION COLLECTED
To access/utilise the Platform, the Users are required to provide certain personal, non-personal and other information, as indicated below (such information and correspondences hereinafter collectively referred to as “Information”):
1.Personal Information: In order for you to access/utilize the Platform and/or as part of the registration process on the Platform, we may require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information: (i) Contact Data (such as your first name & last name, e-mail address (including alternate email address), phone number and Account password); (ii) Demographic Data (such as your gender, your date of birth, occupation, education, location, address and your zip code); (iii) Information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information; and (iv) Details of mode of payment (such as your card/account number and expiration date of the card, bank account details, etc). If you communicate with us, for example, by e-mail or letter, any information provided in such communication may be collected as Personal Information. Please note that the above list is not an exhaustive list and is only an illustrative list and is without prejudice to our right to seek further Personal Information, as may be required for the sale of Products / provision of the Services to you and under applicable laws.
We will collect Personal Information about you only as part of a voluntary registration process, on-line survey or any combination thereof.
2.Non-Personal Information: When you visit the Platform, we may collect certain non-personal information such as your internet protocol address, operating system, browser type, internet service provider, information about the pages on the Platform you visit/access, the links you click on the Platform, the number of times you access the page and any such browsing information. This type of information does not identify you personally.
4.Application: When you use the Platform (website/ application) through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. We may use this information to provide you with suggestions in respect of Services, if required.
5.User communications: When you send emails or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services to you.
6.Information on behalf of Children: If you are a parent or legal guardian of a minor child, you may, in compliance with the Terms, access the Platform or avail the Services on behalf of such minor child. you also expressly undertake that you have the authority to share such information on behalf of your child. Any information that you provide while using the Platform or our Services on behalf of your minor child will be treated as Personal Information unless otherwise provided herein.
In case you choose to decline to submit any Information, we may not be able to provide you access to the Platform or to our Services or certain aspects of the Platform or our Services. We will not be liable and/or responsible for the denial of providing access to the Platform to you on account of inadequacy of Information provided by you.
When you register with the Platform, we may contact you from time to time about updating of Information, to provide you such features that we believe may benefit/interest you.
USE OF INFORMATION
1.To process and fulfil your request for Products / Services, to provide personalized features to you on the Platform and promotional offers to you through the Platform and other channels;
2.We may disclose your Personal Information to Service Professionals and/or other registered business partners (as applicable). We or our Service Professionals/registered business partners may present marketing material and customised messages to you, when necessary to provide Products / Services requested by you.
3.To improve our Products/ Services and offerings, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers;
4.To enforce our Terms;
5.To protect the security or integrity of the Platform, our business, Products, Services and other users;
6.To publish any testimonials or reviews that you may have provided on the Platform;
7.To serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.
DISCLOSURE OF INFORMATION OBTAINED
1.We will not use your financial information for any purpose other than to complete a transaction with You.
2.Except as expressly stated herein, HRPL does not rent, sell or share your Personal Information and will not disclose any of your Personal Information to third parties. In cases where it has your permission to provide Products or Services that you have requested and such Information is necessary to provide these Products or Services, the Information may be shared with HRPL’s business associates, business partners and Product suppliers. HRPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, HRPL may use this Information for promotional offers, data analysis, etc.
3.We may disclose Information, in good faith, wherein the access, use, preservation or disclosure of such Information, including preservation of transaction history is reasonably necessary to (i) satisfy any applicable law, regulation, legal process or enforceable governmental request; (ii) enforce applicable Terms, including investigation of potential violations thereof; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) protect against imminent harm to the rights, property or safety of HRPL, its users or the public as required or permitted by law; or (v) to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure
4.Additionally, in the event of an termination of agreements with CVPL, audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Information we have collected to the relevant third party.
ACCESSING AND UPDATING YOUR INFORMATION
We use reasonable security measures to protect Information from unauthorized access, maintain data accuracy and help ensure the appropriate use/disclosure of Information. We host the Platform in a secure server environment that uses firewalls and other technology to prevent interference or access from outside intruders. Although HRPL will endeavour to safeguard the confidentiality of your Personally Information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Platform, you agree that HRPL will have no liability for disclosure of your Information due to errors in transmission or unauthorized acts of third parties.
You are responsible for maintaining the security and confidentiality of your Account, user ids and passwords while accessing the Platform as a User. You acknowledge that neither HRPL nor any of its representatives shall be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of, or a breach or compromise of registration of your Account on the Platform and/or your ability or inability to use such Account.
We use third-party payment processors (“Payment Processors”) for any payments made on the Platform. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to the Terms. You acknowledge that neither HRPL nor any of its representatives shall be liable to you under any circumstances for any direct, indirect, punitive, incidental, special or consequential damages that result from or arise out of your use of the Payment Processors, your payment through the Payment Processors or your ability or inability to complete the payment.
LINKS TO THIRD PARTY SITES
We do not provide any Personal Information or personally identifiable information to third party websites / advertisers / ad-servers without your consent.
GRIEVANCE REDRESSAL OFFICER
Details of the Grievance Redressal Officer:
Designation: Grievance Redressal Officer
Address: Near Yalamma Temple, Ground Floor, No. 15, 16/2, Yellamma, 1st Cross Road, Konanukunte, Bengaluru, Bengaluru Urban, Karnataka, 560062